Terms & Conditions

Welcome to Porto.mk.
These Terms and Conditions govern your use of the porto.mk website, as well as all related services, products, and transactions provided by PORTOMK DOOEL.

By accessing, browsing, registering, or using this website, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use the website.

1. General Information

This website is owned and operated by:

PORTOMK DOOEL
Address: Ljubljanska 14-1/22, Skopje, North Macedonia
Email: info@porto.mk
Phone: +389 71 364 600

Throughout these Terms and Conditions, the terms “PORTOMK”, “we”, “our”, or “us” refer to PORTOMK DOOEL, while “User”, “Customer”, or “you” refers to any person accessing or using the porto.mk website.

2. Acceptance of Terms

By using the porto.mk website, you confirm that:

  • You have read and understood these Terms and Conditions
  • You agree to comply with all applicable laws and regulations
  • You are at least 18 years old
  • You are legally capable of entering into binding agreements

If you do not agree to these Terms and Conditions, you must discontinue use of the website immediately.

3. Electronic Communication

By using porto.mk or communicating with us electronically, you consent to receive communications from us electronically, including:

  • Emails
  • Notifications
  • Invoices
  • Order confirmations
  • Promotional messages
  • Legal notices

You agree that all electronic communications satisfy any legal requirement that such communications be in writing.

4. Website Use

Users may use porto.mk solely for lawful purposes and in accordance with these Terms and Conditions.

Users agree not to:

  • Use the website for fraudulent or unlawful activities
  • Distribute malicious software, viruses, or harmful code
  • Attempt unauthorized access to accounts or systems
  • Interfere with website functionality or security
  • Copy, reproduce, or exploit website content without written permission
  • Use automated systems or software to extract website data

PORTOMK reserves the right to restrict or terminate access to any User who violates these Terms.

5. User Registration and Account Security

Certain features of porto.mk may require User registration.

When creating an account, Users agree to:

  • Provide accurate and complete information
  • Keep login credentials confidential
  • Maintain the security of their account
  • Notify PORTOMK immediately of unauthorized account activity

Users are solely responsible for all activities conducted through their accounts.

PORTOMK reserves the right to suspend or terminate accounts containing false, misleading, or incomplete information.

6. Orders and Product Availability

All orders placed through porto.mk are subject to product availability and acceptance by PORTOMK.

PORTOMK reserves the right to:

  • Refuse or cancel orders
  • Limit quantities purchased
  • Correct pricing or product description errors
  • Modify or discontinue products without prior notice

Order confirmation does not guarantee product availability until the order has been processed and confirmed by PORTOMK.

7. Pricing and Payments

All prices displayed on porto.mk are expressed in the applicable currency and include VAT where required by law, unless otherwise stated.

Payments may be made through approved payment methods available on the website.

PORTOMK uses secure third-party payment providers, including NLB Tutunska Banka AD Skopje, for payment processing. PORTOMK does not store or process Users’ card payment information directly.

Users are responsible for ensuring that payment information provided is accurate and valid.

8. Delivery

PORTOMK currently offers delivery services within Skopje through contracted delivery partners.

Estimated delivery times are provided for informational purposes only and may vary depending on operational conditions, holidays, weather, traffic, or unforeseen circumstances.

PORTOMK is not liable for delays caused by third-party delivery providers or events beyond reasonable control.

9. Returns and Complaints

Users have the right to submit complaints regarding products or services in accordance with applicable consumer protection laws.

Complaints may be submitted by email to info@porto.mk.

PORTOMK reserves the right to request additional information, photographs, or proof regarding damaged or incorrect products before approving replacements, refunds, or returns.

10. Intellectual Property

All content available on porto.mk, including but not limited to:

  • Logos
  • Text
  • Images
  • Product descriptions
  • Graphics
  • Design elements
  • Software
  • Website structure

is the property of PORTOMK or its licensors and is protected by copyright, trademark, and intellectual property laws.

Users may not copy, distribute, modify, publish, reproduce, or commercially exploit any website content without prior written consent from PORTOMK.

11. Newsletter and Marketing Communication

Users who subscribe to newsletters or promotional notifications consent to receiving marketing communications from PORTOMK via:

  • Email
  • SMS
  • Social media platforms
  • Other communication channels

Users may unsubscribe at any time through the unsubscribe link or by contacting info@porto.mk.

12. Third-Party Services and Links

The porto.mk website may contain links to third-party websites or services.

PORTOMK does not control and is not responsible for:

  • Third-party content
  • Privacy practices
  • Availability of external services
  • Products or services offered by third parties

Users access third-party websites at their own risk.

13. Privacy and Cookies

The processing of personal data is governed by our Privacy Policy and Cookies Policy available on porto.mk.

By using the website, Users acknowledge and agree to the collection and processing of personal data in accordance with these policies.

14. Minors

The porto.mk website is intended only for persons aged 18 and above.

PORTOMK does not knowingly collect personal data from minors. If such information is identified, it will be deleted immediately.

15. Limitation of Liability

PORTOMK provides the website and its services on an “as available” and “as is” basis.

To the maximum extent permitted by law, PORTOMK shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Data loss
  • Website interruptions
  • Technical errors
  • Delays caused by third parties
  • Unauthorized access to User data

Users use the website at their own risk.

16. Force Majeure

PORTOMK shall not be liable for any failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Internet outages
  • Government actions
  • Power failures
  • Strikes
  • Technical disruptions
  • Transportation interruptions

17. Suspension or Termination

PORTOMK reserves the right, at its sole discretion, to suspend or permanently terminate User access to porto.mk without prior notice if:

  • These Terms are violated
  • Fraudulent activity is suspected
  • Website security is compromised
  • Required by law or regulatory authorities

18. Changes to Terms and Conditions

PORTOMK reserves the right to modify or update these Terms and Conditions at any time.

Updated versions will be published on porto.mk and become effective immediately upon publication.

Continued use of the website after updates constitutes acceptance of the revised Terms and Conditions.

19. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of North Macedonia.

Any disputes arising from or related to the use of porto.mk shall be subject to the jurisdiction of the competent courts in North Macedonia.

20. Contact Information

For any questions regarding these Terms and Conditions, Users may contact:

PORTOMK DOOEL
Ljubljanska 14-1/22, Skopje, North Macedonia
Email: info@porto.mk
Phone: +389 71 364 600