Frequent Asked Questions
How do I know that I have successfully made a purchase?
After a successful transaction, a confirmation is automatically sent immediately to your e-mail. After completing the purchase, you will be redirected to a screen stating that the transaction was successful, if it has been processed successfully. The order confirmation can also be found in your profile under the “Orders” section. You will also receive an e-mail notification with the order details of your purchase, but since the e-mail may end up in the SPAM folder, the more reliable way is to check your profile.
After placing an order, how long does delivery take and how much does it cost?
Online orders are delivered within 3 hours up to 3 working days during business hours from 09:00 to 15:30, Monday to Friday, via ELS or Cargo Express. You will be notified about the delivery by SMS or phone call.
Delivery costs 99 MKD and applies to orders under 2.000 MKD, otherwise, delivery is free.
How can I pay for my order?
You can pay in the following ways:
· Cash on delivery (in Macedonian denars)
· Bank transfer (invoice)
Can online orders be collected from Porto Store?
Yes, online orders can also be collected directly from our Porto Store location. If you choose the option to pick up your order in person, no delivery fee will be charged. This means the delivery service is completely free when you decide to collect your order from our store.
Can I exchange or return an online order?
Products can be exchanged/returned within 14 days of receipt, provided they are unused, undamaged, and in their original packaging.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact our support team as soon as possible at our email address, providing your order details and clear photos of the damaged product and packaging. Once we review the case, we will assist you with a replacement or refund, depending on the situation and product availability.